Refund and Returns Policy
Overview
At Electro Fiere Store, customer satisfaction is important to us. This Refund and Returns Policy explains how customers may request a return, exchange, cancellation, or refund for products purchased on our website.
This policy applies to orders placed on deeppink-dragonfly-724384.hostingersite.com and must be read together with our Terms & Conditions, Shipping Information, Warranty Policy, and Legal Notice.
Return Window
Customers may request a return within 30 days from the date they receive their order.
To be eligible for a return, the product must be:
unused or only inspected in a reasonable manner;
in its original condition;
returned with the original packaging where possible;
returned with all accessories, manuals, cables, batteries, remote controls, and components included with the product;
accompanied by proof of purchase or order confirmation.
We may refuse a return or apply a partial refund if the product is returned incomplete, damaged, used beyond normal inspection, or without the required accessories.
Consumer Right of Withdrawal
For customers located in the European Union, this policy does not limit any legal consumer rights, including the statutory right of withdrawal where applicable.
Consumers may have the right to withdraw from a purchase within the legal withdrawal period, except for products excluded by applicable law.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
gift cards;
downloadable software and digital products;
personalized or custom-made products;
clearance or final-sale items clearly marked as non-returnable;
hygiene-sensitive products once opened;
products that cannot be returned for health, safety, or legal reasons.
Any product-specific return exception will be clearly indicated on the relevant product page where applicable.
Damaged, Defective, or Incorrect Products
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To process your request, we may ask for:
your order number;
a description of the issue;
photos or videos showing the damage, defect, or incorrect product;
photos of the packaging if the product was damaged during shipping.
If the issue is confirmed, we will offer an appropriate solution, which may include replacement, repair, return, or refund.
When the return is due to our error, a defective product, an incorrect product, or shipping damage, return shipping costs will be covered by us where required.
Return Process
To request a return, please contact our customer support team before sending any product back.
Return steps:
Contact customer support with your order number and reason for return.
Wait for return instructions from our support team.
Package the product securely with all included accessories and documents.
Ship the item using the return instructions provided by our team.
Keep your tracking number until the return is completed.
Returns sent without prior authorization may not be accepted.
Return Address
Return instructions and the applicable return address will be provided by our customer support team after your return request has been approved.
Business address:
Electro Fiere Srls
Via Antonio Segni, 13
62018 Potenza Picena (MC)
Italy
Some products may need to be returned to a different logistics or supplier return center depending on the product type and delivery location. Customers will always receive the correct return instructions before shipping the item back.
Return Method
Returns are accepted by mail or carrier shipment only.
We recommend using a tracked shipping service. We are not responsible for returned items lost in transit when the shipment is arranged by the customer.
Large or Heavy Products
Some products, including large appliances, televisions, e-bikes, portable power stations, generators, and other bulky items, may require special return handling or collection by a specialized carrier.
For these products, our customer support team will provide specific return instructions before the item is shipped back.
Return Shipping Costs
If the return is due to customer preference, change of mind, or a reason not caused by us, the customer is responsible for return shipping costs.
If the return is due to our error, a defective product, an incorrect item, or shipping damage, return shipping costs will be covered by us where applicable.
No hidden return fees are charged. Any applicable return cost will be communicated before the return is completed.
Restocking Fee
We do not charge a standard restocking fee.
However, a partial refund may apply if the returned product is incomplete, damaged, missing accessories, or used beyond what is necessary for normal inspection.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method used for the purchase.
Refunds are usually processed within 5 to 10 business days after return approval. The exact time may vary depending on your bank or payment provider.
If refunding the original payment method is not possible, we may offer an alternative refund method in agreement with the customer.
Partial Refunds
Partial refunds may be issued in cases including, but not limited to:
products returned with missing parts or accessories;
products showing signs of use beyond normal inspection;
products returned damaged for reasons not caused by us;
products returned outside the return period when accepted at our discretion;
products returned without original packaging where this reduces their resale condition.
Exchanges
We accept exchanges only when a product is defective, damaged, or received incorrectly.
If you require an exchange, please contact customer support with your order number and details of the issue.
Order Cancellations
Orders may be canceled before shipment by contacting our customer support team.
Once an order has been shipped, it cannot usually be canceled and must follow the standard return process.
If a shipment is refused without a valid reason, return shipping costs or carrier fees may be deducted from the refund where permitted by applicable law.
Late or Missing Refunds
If you have not received your refund:
Check your bank account.
Contact your card issuer or payment provider.
Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Consumer Rights
Nothing in this policy limits or excludes any mandatory consumer rights under applicable consumer protection laws.
Customers may have additional rights depending on their country or region.
Contact Information
For questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Email: support@deeppink-dragonfly-724384.hostingersite.com
Phone: +39 377 368 7104
Business Address: Via Antonio Segni, 13, 62018 Potenza Picena (MC), Italy
Policy Updates
We may update this Refund and Returns Policy from time to time. Any changes will take effect once published on this page.
Last Updated: June 2026
